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The Gerontologist, Vol 32, Issue 6 843-848, Copyright © 1992 by The Gerontological Society of America

ARTICLES

The Long-Term Care Ombudsman Program: what does the complaint reporting system tell us?

FE Netting, RN Paton and R Huber
Arizona State University School of Social Work, Tempe 85251-1802.

Using paid staff and/or volunteers, long-term care ombudsman programs are charged with resolving complaints and solving problems that affect elderly persons in a variety of long-term care settings. This paper reports the results of a content analysis of annual ombudsman program reports sent to the Administration on Aging from 49 states in 1990. We found substantial variation in the documented information at both state and local levels and recommend revising the reporting system.


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Copyright © 1992 by The Gerontological Society of America.