The Gerontologist, Vol 34, Issue 4 557-560, Copyright © 1994 by The Gerontological Society of America
Utilization of a time-limited holiday hotline by older adults
MT Loring, RW Smith and K Thomas
Mental Health and Human Services, Georgia State University, Atlanta 30303.
Lonely older adults are frequently hesitant to reach out for help because
they fear forced institutionalization or other loss of control over their
lives. The utilization of a time-limited holiday hotline for outreach to
lonely older persons is examined. There were 306 calls from aged persons.
Grief and bereavement were the primary themes of these calls. Trained
professionals and supervised students staffed the telephone bank and
provided such services as responsive listening and community referrals.