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The Gerontologist, Vol 37, Issue 6 817-822, Copyright © 1997 by The Gerontological Society of America

ARTICLES

The measure and discuss intervention: a procedure for client empowerment and quality control in residential care homes

VM van Geen
Department for Social and Organisational Psychology, Utrecht University, The Netherlands. [email protected]

This article presents an intervention that is used to empower clients in residential care homes in the Netherlands. The intervention comprises a standardized survey-feedback procedure in which residents' opinions on life and care in their particular home are gauged, discussed, and reported. The procedure is designed to influence individuals and processes in the institution. It results in a report containing residents' collective opinion and recommendations and a plan for action. This provides residents' committees and management with a basis for policy making and quality control.


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S.-C. Chou, D. P. Boldy, and A. H. Lee
Resident Satisfaction and Its Components in Residential Aged Care
Gerontologist, April 1, 2002; 42(2): 188 - 198.
[Abstract] [Full Text] [PDF]


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Copyright © 1997 by The Gerontological Society of America.