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Measuring Resident Satisfaction in Residential Aged Care

^a School of Public Health, Curtin University of Technology, Perth, Western Australia, Australia
^b Freemasons Centre for Research into Aged Care Services, Division of Health Sciences, Curtin University of Technology, Perth, Western Australia, Australia

Correspondence: Duncan P. Boldy, PhD, Department of Health Policy and Management, School of Public Health, Curtin University of Technology, GPO Box U 1987, Perth 6845, Western Australia. E-mail: dboldy{at}health.curtin.edu.au.

Decision Editor: Laurence G. Branch, PhD

Purpose: The aims of this study were to assess the factor structure, reliability, and validity of an existing Resident Satisfaction Questionnaire (RSQ) and to develop a short-form RSQ for regular use in residential aged care settings. Design and Methods: A cross-sectional survey design was adopted to collect the required information, with facilities being selected using stratified random sampling. Both exploratory and confirmatory factor analyses were conducted on a sample of 1,146 residents in 70 residential aged care facilities in Western Aus-tralia. Results: The RSQ is confirmed to be a reliable, valid, context-relevant, and easy-to-use instrument for assessing residents' satisfaction with their residential aged care facilities. Resident satisfaction, as assessed via the RSQ, was found to be a multidimensional construct comprising six factors—Room, Home, Social Interaction, Meals Service, Staff Care, and Involvement. Implications:A 24-item short version of the RSQ can be constructed based on the six-factor resident satisfaction measurement model and used as a regular monitoring tool of resident satisfaction for quality improvement purposes.

Key Words: Long-term care • Quality • Questionnaire • Reliability • Validity

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