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Factors Important to Success in the Volunteer Long-Term Care Ombudsman Role

Correspondence: Address correspondence to H. Wayne Nelson, Jr., PhD, Department of Health Science, Towson University, 8000 York Road, Towson, MD 21252-0001. E-mail: wnelson{at}towson.edu

This study found that the satisfaction of one state's largely older volunteers' altruistic, affiliation, and self-improvement motives corresponded to increased organizational loyalty and better performance across several dimensions. Younger volunteers served for shorter periods and were more highly motivated by the "self-improvement" need. Altruism and organizational loyalty emerged as particularly important motivations.

Key Words: Volunteerism • Resident advocates • Motivation • Organization commitment

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