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1. My institution has a Print Plus Online subscription to the Journals of Gerontology Series A, the Journals of Gerontology Series B, or The Gerontologist, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. My library subscribes to print version of the Journals of Gerontology Series A, the Journals of Gerontology Series B, or The Gerontologist, and I can't get access to it online. Why?

   There are two possible reasons. First, if your institution subscribes to the Print Plus Online journal(s), your institution has not yet activated its institutional subscription to the online version(s). Second, your institution may subscribe to the print version only. Full text online access is available only to institutional Print Plus Online subscribers. Notify your library that you would like access to the Journals of Gerontology Series A, the Journals of Gerontology Series B, and The Gerontologist Online, and encourage your librarian to activate the online subscription or upgrade to Print Plus Online.

3. Who from my institution can access GSA's online journals?

   The Print Plus Online subscription fee allows for unrestricted Internet access at one location for the journal(s) to which your institution subscribes. Any user connecting from an authorized computer on your institutional network will be allowed access to the online journal(s).

4. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site. (Please see our Guidelines for Institutional Access.)

5. How will this work?

   When someone attempts to use one of GSA's online journals, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access GSA's online journals simultaneously.

   If readers want to access GSA's online journals from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription.

6. What subscription packages are available?

   Member Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to GSA Online from any computer connected to the Internet.
   [GSA Membership] [The Gerontological Society of America]

   Institutional Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. (Note that individuals who are not GSA members must subscribe at the Institutional level.)
   [Ordering Procedure] [Cost] [ GSA Membership]

7. How can I tell if my institution has a Print Plus Online subscription to the Journals of Gerontology Series A, the Journals of Gerontology Series B, and/or The Gerontolgist?

   If your institution has a print plus online subscription to one of these journals, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution does not have a print plus online subscription, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access GSA's online journals with a member subscription.

8. Can my institution subscribe only to the electronic version?

   No, at the present time, the electronic version is provided to Print Plus Online subscribers as an added benefit.

9. Will we still be able to get the paper version? And for how long?

   Yes, institutions and individuals will be able to receive the paper version for the foreseeable future. At some time, the Society might decide to allow separate subscriptions for the electronic and paper versions.

10. If our Print Plus Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a Print Plus Online subscription to one of GSA's journals, you have access to all years of the database.

11. How can I access the online versions of the Journals of Gerontology Series A, the Journals of Gerontology Series B, and The Gerontologist if I am not a GSA member and I don't have access through an institutional subscription?

    Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information, please see GSA's supplemental online journal FAQs webpage. If that does not answer your questions, contact GSA headquarters. We recommend inquiries via email. Please indicate the topic of your inquiry in the subject line of your email.

The Gerontological Society of America
1030 15th Street, NW, Suite 250
Washington, DC 20005-1503
(202) 842-1275 telephone
(202) 842-1150 fax
geron{at}geron.org

Office hours are 9:00 a.m. to 5:00 p.m., Monday through Friday. The office is closed on federal holidays. In addition, the staff attends the Society's Annual Scientific Meeting each November.